Frequently asked questions.

Hapax is the world's first Proactive AI platform. It connects to the tools you already use, observes how work flows through your day, and autonomously builds and deploys AI agents to handle it — no prompts, no setup, no expertise required.

Proactive AI is a new category of artificial intelligence that acts before you ask — continuously observing your workflows, identifying opportunities, and deploying agents automatically without waiting for prompts or instructions. Where reactive AI tools respond only when asked, Proactive AI initiates. Hapax is the first and only provider of Proactive AI solutions, built to close the gap between AI capability and real-world adoption for every person doing meaningful work.

Most AI tools make you the expert — you need to write prompts, know what to ask, and manually configure everything. Hapax flips it: AI becomes the expert on YOUR work, observing your day-to-day and autonomously building agents to handle it. No prompts. No configuration. No expertise required.

Zapier automates pre-defined workflows you build manually — you choose the trigger, the action, and the logic. Hapax discovers your workflows for you. Rather than requiring you to know what to automate, Hapax observes your work patterns and proactively identifies and builds automations. Hapax also handles unstructured work like drafting emails, summarizing documents, and answering questions — tasks Zapier can't do.

Microsoft Copilot is a prompt-based assistant embedded in Microsoft 365 — you ask it questions and it responds. Hapax is a proactive agent system that observes your workflows and acts without being asked. Copilot requires you to know what to ask and when; Hapax identifies the opportunities and builds agents that run automatically across all your tools, not just the Microsoft ecosystem.

Glean is primarily an enterprise search tool — it helps you find information across company systems. Hapax goes further: it doesn't just surface information, it takes action. Hapax builds agents that automate responses, draft documents, coordinate workflows, and handle multi-step tasks. Where Glean answers "where is it?" — Hapax answers "it's already handled."

n8n and Make are workflow builders that require you to design, configure, and maintain each automation manually. Hapax builds automations for you — the Proactive Advisor observes your work, identifies opportunities, and deploys agents without any manual workflow design. Hapax also handles unstructured tasks like drafting, research, and voice interactions that rule-based tools can't touch.

A custom GPT is a configured chatbot you interact with manually — you still need to prompt it and know when to use it. Hapax is a proactive system that watches your workflows and acts automatically without being prompted. Hapax also integrates directly with your tools (email, CRM, calendar), meaning agents take real actions in real systems — not just generate text in a chat window.

No. This is exactly what makes Hapax different. Traditional AI tools require you to become the expert — you need to learn prompting, understand AI capabilities, and figure out how to apply them to your work. Hapax flips this: our Proactive Advisor detects what needs to be done and builds agents that handle it automatically. You just work normally; Hapax finds the opportunities and implements solutions in the background.

Alongside you. Hapax handles the routine, repetitive work so you can focus on strategy, judgment, and relationships — customers report saving 10–15 hours per employee per week. For teams, it's like multiplying capacity without adding headcount. Hapax agents excel at:

• Information gathering and research
• Drafting and documentation
• Routine communications and scheduling
• Data entry and system updates

That's normal — and it's exactly why Hapax works. Most AI tools fail because they require you to change how you work. Hapax adapts to you. You keep using the same tools (email, Slack, CRM); Hapax just makes those tools smarter in the background. Customers report going from 15% AI adoption to 78% in under 3 months — because nobody has to change their behavior for it to work.

Hapax builds three types of specialized agents that work together:

• Text agents — Draft emails, write reports, summarize documents, answer research questions
• Voice agents — Make calls, conduct interviews, handle customer conversations
• Workflow agents — Move data between systems, trigger actions, manage multi-step processes

Hapax connects to the tools you already use — email, calendars, CRMs, project management — and maps how work actually flows through your day. It identifies the triggers that drive your work: when a deal closes, follow-ups happen automatically. When a client escalates, a response chain kicks off. No workflow definitions required.

Nothing. Seriously. You don't need to document your processes, create flowcharts, or explain how your work is structured. Just connect Hapax to the tools you already use — email, calendar, CRM, etc. — and let it observe for a few days. The Proactive Advisor will identify the first opportunities automatically and suggest agents to build. You review and approve — no engineering, no IT tickets, no disruption to how you currently work. Most users have their first automation running within 24 hours of connecting their accounts.

Hours, not weeks. Most users have their first automation running in under 24 hours — and identify 30+ AI solutions within their first 90 days. Once Hapax observes your workflows, the Proactive Advisor builds and deploys agents immediately. No engineering required, no IT tickets, no lengthy setup.

Yes — without writing code or prompts. You control agents through natural conversation:

• Tell an agent to "always check with me before sending emails to clients"
• Ask it to "use our standard contract template for these deals"
• Set rules like "never schedule meetings before 10am"

Most users see three immediate outcomes:

• 30+ automation opportunities identified in the first month
• 5–10 agents deployed and handling real work within days
• Compounding time savings — one customer reduced partner review time from 15 hours a week to just 3

Hapax is designed with human oversight built in:

• Audit trails — Show exactly what every agent did and why
• Human-in-the-loop checkpoints for critical decisions
• Rollback capabilities if something goes wrong
• Peer review — agents check each other's work before finalizing

Yes — Hapax gets smarter the longer you use it. Unlike static software, it continuously:

• Discovers new opportunities as your work evolves
• Refines existing agents based on feedback and outcomes
• Adapts when your workflows or connected tools change
• Expands coverage as you connect more systems